However, when I try to open the files using a customized program designed by my company, I'm unable to play the calls. I have the Verint codecs (VerintCodecs.exe) installed on my Windows PC which allow me to play the audio files using Windows Media Player.
I use an online database called Verint Impact 360 to gather audio files from a company's call center. I'm unfortunately somewhat computer illiterate, so bear with me as I try to break down the issue I'm encountering.
